Complaint Resolution Policy

LJ Hooker Lifestyle Group is committed to providing professional, ethical, and high-quality real estate services. We value feedback from landlords, tenants, vendors, purchasers, prospective clients, contractors, suppliers, and members of the public.

Our Commitment

When handling complaints, we will:

• Treat complaints with courtesy, respect, and fairness.
• Take all complaints seriously.
• Handle complaints confidentially where appropriate.
• Investigate complaints objectively and impartially.
• Seek to resolve complaints promptly and fairly.
• Keep complainants informed of progress.
• Use complaint outcomes to improve our services.

No person will be disadvantaged or treated unfairly because they have made a complaint.

How to Make a Complaint

Complaints may be lodged through any of the following channels:

Email: lifestylegroup@ljhooker.com.au
Telephone: (02) 4655 2111
Mail: PO Box 50, Camden NSW 2570
In Person: Visit any of our office locations during business hours.
Online: Complaints Form - Fill out form

To assist us in investigating your complaint, please provide:

• Your name and contact details.
• The property address (if applicable).
• A detailed description of the complaint.
• Relevant dates and times.
• The names of any staff members involved.
• Copies of any supporting documents or evidence, where available.
• The outcome you are seeking.

Anonymous complaints may be considered where sufficient information is provided; however, our ability to investigate may be limited.

A full copy of our Complaints Policy can be found below.